Delete your account

This page explains how to have your account in Balloon Clash (com.rubilion.balloonclash), published by Rubilion LLC, deleted along with the data held with it.

How to request deletion

1. Send an email to support@rubilion.com from an address we can reply to.
2. Put Account deletion in the subject line.
3. Tell us the username you sign in with. That is the only detail we need to find the account.

We reply to confirm the request before anything is removed, so that nobody else can delete your account by guessing your username. Once you confirm, the account is deleted within 30 days.

What is deleted

Everything we hold that is tied to the account:

• The account itself: your username, your display name, the date it was created and the hash of your password.
• Your progress: experience points, level and rank, per mode statistics, and the record of every run you have banked.
• Your game economy: coin balance, balloons and items owned, one-off unlocks, and the ledger of how they were earned or spent.
• Your invites: your invite code, the record of who invited you or was invited by you, and any unclaimed reward.
• Your sessions: every sign-in token issued to your devices is revoked.

What is kept

Nothing that identifies you. Leaderboards are rebuilt from live accounts, so your entries disappear with the account. Our server keeps short-lived, automatic counters of request volume per IP address to limit abuse; these are not linked to an account and expire on their own. We retain nothing else unless the law requires us to.

Data on your device

Your language, sound and music choices, your selected balloon skin and slingshot kit, a local copy of your progress and your session token live on your device. Uninstalling the app removes them. Uninstalling does not by itself delete your online account, which is what this page is for.

Related

What we collect and why is set out in the Balloon Clash privacy policy.